Terms of Service

1. Scope & operator

These Terms of Service ("Terms") govern your use of LoveLetter (the "Service"), operated by Stefan Uhlenberg, Weinfeldweg 1A, 36148 Kalbach, Germany("we", "us", "operator"). By creating an account or otherwise using the Service, you agree to these Terms. The Service is available worldwide; it is operated from Germany and German law applies (see § 11).

2. Eligibility (18+)

The Service is strictly for adults. You must be at least 18 years old and legally able to enter into a binding contract to use LoveLetter. By registering you confirm that you meet these requirements. We may suspend or delete accounts where we have reasonable grounds to believe a user is a minor.

3. Your account

You are responsible for keeping your login credentials confidential and for all activity under your account. You agree to provide accurate information and to keep it up to date. You may not transfer your account to anyone else.

4. Acceptable use

You agree not to:

• harass, threaten, defame, or impersonate any person;
• post unlawful, hateful, sexually exploitative, or otherwise abusive content, or content that infringes others' rights;
• upload photographs of real people; LoveLetter is a no-photo service;
• use the Service for spam, advertising, solicitation, or fraud;
• attempt to circumvent security, moderation, age, or rate-limiting measures, or access the Service by automated means without permission.

We use automated and manual moderation and may remove content or restrict accounts that violate these Terms.

5. Your content

You retain ownership of the letters, drawings, and other content you create. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and display your content solely to operate and provide the Service. Private messages are end-to-end encrypted and cannot be read by us.

6. Premium subscriptions

LoveLetter offers an optional paid "Premium" subscription. Prices, billing intervals, and features are shown before purchase. Payments are processed by our payment provider (e.g. Stripe and/or the Apple App Store / Google Play). Subscriptions renew automatically for the chosen interval until cancelled; you can cancel at any time effective at the end of the current billing period via your account settings or the relevant app store.

7. Right of withdrawal (Widerrufsrecht)

As a consumer in the EU you generally have the right to withdraw from a contract for digital services within 14 days without giving reasons. However, by starting a paid subscription you expressly request that we begin providing the digital service immediately and acknowledge that you thereby lose your right of withdrawal once the service has been fully provided. Where the service has only partially been provided, you may owe a proportionate amount. To exercise any right of withdrawal, contact us at support@love-letter.app.

8. Termination

You may delete your account at any time. We may suspend or terminate your access if you materially breach these Terms or applicable law, or where required to protect users or the Service. Statutory rights to terminate for good cause remain unaffected.

9. Disclaimer

LoveLetter is a platform to meet new people; we do not guarantee any particular matches, results, or the conduct of other users. The Service is provided "as is" to the extent permitted by law. Always exercise caution when interacting with people you meet online.

10. Liability

We are liable without limitation for intent and gross negligence and under the German Product Liability Act, as well as for injury to life, body, or health. For slight negligence we are only liable for breach of an essential contractual obligation (cardinal duty), and such liability is limited to the foreseeable, contract-typical damage. Any further liability is excluded.

11. Governing law & changes

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer-protection provisions of the country in which you have your habitual residence remain unaffected. We may amend these Terms; we will notify you of material changes and, where required, ask for your consent. If you do not agree to the changes, you may stop using the Service and delete your account.

12. Contact

Questions about these Terms? support@love-letter.app